Records / Owner workbench
Refund & credit settlement
Record source-backed refund observations separately from credit balances.
Check sources and exact inputs before confirming
Record a refund only after checking an actual synthetic payment source. Customer refunds reduce cash and net collected allocations; supplier refunds increase cash and reduce net paid. No refund is executed and no expected refund cash is invented. This workflow settles excess credits only; credit transfers, write-offs and contractual waivers are outside it.
No customer credit or supplier overpayment to settle. Review source amounts on invoice adjustments or bill adjustments; an adjustment by itself creates no refund.